|
Symptom |
Model |
Cause |
Solution |
|
TrackSnap will not power up.
|
DVR |
Check switch on the Controller board is in the on position.
Check 12V
SLA battery charge |
Turn on switch
Recharge / replace battery
|
|
Digital Eye P41/43
S40 S600 W55 |
Check switch on battery holder is in the on position.
Check 9V Alkaline battery |
Turn on switch
Replace battery |
|
When I turn power on to my TrackSnap the PixController board green PIR LED is blinking, and nothing else happens. |
All models |
This is the indication that your batteries are low. The PixController board has a built-in battery level indicator and when the power supply is too low the PIR will shut down, and blink the green LED. The camera may take false clips when batteries get low. |
Change the 9V Alkaline battery Recharge / replace 12V battery
|
|
The TrackSnap does not take photos at night or only takes photos at night.
|
All models
|
The controller provides for a selective Day / Night setting and is set to both as default.
The controller DIP Switches may be set incorrectly.
Night sensor is obstructed. |
See controller DIP switch settings described in the relevant camera manual for correct Day / night setting in the Tech Support section of this website |
|
My night photos are blank of very poorly lit. |
All Digital Eye Models especially 7.2 |
This might be caused by the flash being turned off or the ISO setting may be too low. |
Check the flash is not set to OFF on the camera.
See Technical Note 4 above. Or contact TrackSnap for support.
|
|
When I turn power on to my TrackSnap Digital Eye the lens extends but the camera only displays ACCESS on the screen. |
All Digital Eye Models |
This is the indication that the lens is not fully extending or is jammed. |
See Technical Note 2 above. Or contact TrackSnap for support.
|
|
Why is there sometimes nothing in my photo on my outdoor setups? |
All models
|
Sometimes birds can fly past your camera setup and trigger the camera. A bird flying past can be too fast for this camera to catch.
You may also have a false video clip. Sometimes on warmer days objects that heat up to warm blooded animal temperatures and move can fool the PIR into thinking an animal walked passed. |
Try turning down the "PIR Sensitivity POT" to be less sensitive on warmer days |
|
When I use the PixController DIP Switch setting for Movie Mode, I still get still photos. What am I doing wrong? |
Digital Eye
P41/43
S40 S600 W55 |
Be sure to set the camera selector on your Sony Camera into Movie taking mode. |
Refer to your Camera manual for setting this mode. |
|
Sony Camera is not powering up |
Digital Eye
P41/43
S40 S600 W55 |
Camera battery is not installed properly
Camera battery is too low for the camera. |
Check and / or replace batteries
|
|
Picture quality is poor
|
All models
|
Check Camera location and setup.
Check picture Quality setting. |
See setup tips and camera settings described in the relevant camera manual in the Tech Support section of this website |
|
Object in picture is out of focus
|
Digital Eye
P41/43
S40 S600 W55 |
The TrackSnap default setup is set to fixed focus. Check the focus setting is relevant to your specific application. |
Set focus to correct setting. |
|
Object in picture is bleached in Night shots
|
DVR
|
The camera has a fixed LED light array. On closer images the camera may bleach the image if it is pointed directly toward the object |
Aim the camera just over the top of the subject and use the peripheral light. |
|
Digital Eye
P41/43
S40 S600 W55 |
The default setting for the Sony camera, when used in the TrackSnap enclosure is Flash level set to +. This allows for the loss of light through the case lenses. In close up type of applications, this setting should be set to normal. |
See setup tips and camera settings described in the relevant camera manual in the Tech Support section of this website |
|
Some video clips are not recorded |
DVR
|
If the DVR is powered down while recording a video slip, the current clip will not be stored on the Memory card |
Allow the DVR to finish the current recording event before switching off |
